* Add metric: count_of_wait_ticket_in_user.

2024-05-09 13:45:57 +08:00
parent 7ed36014a6
commit d1f678dbcd
1 changed files with 44 additions and 0 deletions
@@ -0,0 +1,44 @@
+<?php
+/**
+ * 按人员统计的待处理工单数
+ * Count of wait ticket in user.
+ *
+ * 范围：user
+ * 对象：ticket
+ * 目的：scale
+ * 度量名称：按人员统计的待处理工单数
+ * 单位：个
+ * 描述：按人员统计的待处理工单数表示每个人待处理的工单数量之和。反映了每个人员需要处理的工单数量的规模。该数值越大，说明需要处理的反馈任务越多。
+ * 定义：所有工单个数求和 指派给为某人 过滤已删除的工单 过滤已删除产品的工单
+ *
+ * @copyright Copyright 2009-2023 禅道软件（青岛）有限公司(ZenTao Software (Qingdao) Co., Ltd. www.zentao.net)
+ * @author    zhouxin <zhouxin@easycorp.ltd>
+ * @package
+ * @uses      func
+ * @license   ZPL(https://zpl.pub/page/zplv12.html) or AGPL(https://www.gnu.org/licenses/agpl-3.0.en.html)
+ * @Link      https://www.zentao.net
+ */
+class count_of_wait_ticket_in_user extends baseCalc
+{
+    public $dataset = 'getAllTickets';
+
+    public $fieldList = array('t1.status', 't1.assignedTo');
+
+    public $result = array();
+
+    public function calculate($row)
+    {
+        $assignedTo = $row->assignedTo;
+
+        if(empty($assignedTo) || $assignedTo == 'closed' || $row->status != 'wait') return false;
+
+        if(!isset($this->result[$assignedTo])) $this->result[$assignedTo] = 0;
+        $this->result[$assignedTo] += 1;
+    }
+
+    public function getResult($options = array())
+    {
+        $records = $this->getRecords(array('user', 'value'));
+        return $this->filterByOptions($records, $options);
+    }
+}